TERMS AND CONDITIONS
BOOKING, PAYMENT AND CANCELLATION POLICY
Space on the Retreat is confirmed upon confirmation of receipt of the payment of the deposit. Upon that confirmation the Terms and Conditions apply. The Deposit is non-refundable upon a cancellation unless you can find someone to take your place or we fill your place.
PAYMENT
Payment of the Deposit and/or the Booking Cost should be made by BACS transfer
All Payments should reference the surname of the Client and 'Retreat', so that it can be allocated correctly.
If the Booking Cost is not received by the stated due date the Company reserves the right to cancel the booking and to retain the Deposit (and any other sums paid by the Client to date).
In the unusual event that the Company has to cancel the Retreat a full refund of the Booking Cost including the Deposit to the extent it has been paid by the Client to date will be made.
If the Client cancels a booking the following conditions apply:
1. The Deposit is forfeited by the Client in respects of any cancellation in all circumstances;
2. If the Client Cancels the booking prior to the date 4 weeks prior to the Retreat start date then the Company will refund any amount paid by the Client over and above the level of the Deposit, which is non-refundable (as above);
3. If the Client Cancels the booking after the date 4 weeks prior to the Retreat start date, then the Company reserves the right to request payment of the full Booking Cost or any lesser sum that is expressly agreed with the Company in writing;
4. If the Client arrives at the Retreat late or leaves the Retreat before it has concluded, no refund will be given by the Company;
5. At the discretion of the Company, it may allow a Client who cancels the Retreat booking: a) to transfer the sum paid up to the date of cancellation towards another retreat provided by the Company (but this will not always be possible); and b) to transfer the sum paid to another person who wishes to take the cancelling Client's place on the Retreat, who will then be subject to the Terms & Conditions.
BOOKING CONDITIONS / LIMITATION OF LIABILITY
The Client shall keep all of the Retreats' fixtures, fittings, furniture and effects in a clean and good condition and shall replace any articles, which are destroyed, damaged or missing with articles of a similar kind and of equal value.
The Company reserves the right at its sole discretion to terminate use of the retreat venue and facilities by the Client in the event of any breach of the Terms and Conditions and/or if they are deemed to be acting in a manner that is deemed (at the discretion of the Company solely) detrimental to the enjoyment of other Clients on the Retreat. In these circumstances the Client will be required to vacate the Retreat immediately and no refund will be provided by the Company to the ejected Client, not will the Company be liable for any resulting cost and/or loss arising from the ejection.
The Client must comply with all instruction given by the yoga instructor on the Retreat and must ensure that they are both suitably medically and physically fit enough to participate on the Retreat. If the Client is unsure of this, they MUST seek the advice and consent of a qualified doctor in order to participate.
Clients with low or high blood pressure and/or cardiac irregularities should not attend the Retreat without written permission from their doctor to do so. If there is any doubt, the Client should consult their doctor. Clients MUST notify the Company before booking of any circumstances affecting their health which may be exacerbated through the practice of yoga on the Retreat.
If a Client requires emergency professional medical care whilst on the Retreat, the Company will use its reasonable endeavours to obtain it promptly and to inform the Client's travel insurers as quickly as practically possible. Please ensure that you provide us with your next of kin details and contact numbers in case of emergency, so that the Company can make arrangements for them to be contacted in an emergency. The Client agrees to indemnify the Company against any costs it incurs in providing such assistance, including payment for any transport to a medical facility.
Clients should notify the Company of any dietary restrictions that the Company should be made aware of, including any allergies or other food intolerances, such as gluten intolerance or a nut allergy (for example) - at least 21 days prior to the Retreat start date. Where a food allergy is so severe that the slightest exposure to the substance in question could cause a life-threatening reaction (for example where a reaction may be triggered other than by actually eating the foodstuff, or by consuming minute trace elements on the hands of a staff member or another person), the Client must advise the Company in writing of the severe nature of the allergy BEFORE booking. The Company then reserves the right to advise the Client that, it is unable to guarantee the Client's safety, in which case, should the Client wish to choose to proceed with the booking and the Company agrees to accept that booking, the Client attends the Retreat entirely at their own risk, and would be asked to confirm this in writing to the Company in order to confirm the booking. If the Client fails to advise the Company of a known allergy at the point of booking, they will be in breach of contract, and the Company will have no liability to the Client at all in the event of any subsequent incident relating thereto.
The Company is not liable for any injuries to the Client in respects of their use of our facilities on the Retreat, or any injury through participating in yoga on the Retreat, or any injury occurring on a trip or excursion off site.
The Company reserves the right to change elements of the Retreat when reasonably necessary to do so. The Company will inform the Client of any such changes before the Retreat start date. If the Company consider a necessary change is particularly important, we will tell the Client about it as soon as we can and will notify the Client that it is a 'serious' change sufficient to give the Client the opportunity to either accept the change, or to attend a different Retreat advertised by the Company. This notice will be at the sole discretion of the Company.
The Company will not be liable to the Client for any loss and/or damage from the Retreat when such loss and/or damage is caused by unusual and/or unforeseeable circumstances that arise which are beyond the Company's control, the consequences of which the Company could not have avoided even with all due care and skill. In all circumstances, the Company is not liable to pay the Client any additional travel or any other consequential costs, expenses or losses which the Client incurs as a result of any change, cancellation or rescheduling by the Company, in relation to your booking of the Retreat.
The Company reserves the right to cancel any Retreat for which there are not enough bookings, no less than 4 weeks prior to the Retreat start date. In the event of such a cancellation by the Company for this reason, the Deposit and any other payments made in respects of the Booking Cost will be refunded to the Client in full, or, can be transferred to an alternative Retreat advertised by the Company at the option of the Client.
The Company reserves the right to offer discounts on the Booking Cost and this does not affect the status of any Clients who have paid the full Booking Cost and no discount applied will then become due to them.
The Company is not liable for any of the following:
1: Medical problems or physical difficulties or emergencies, even if the Client has told the Company of these in advance;
2: A Client's own carelessness or negligence in any aspect of their behaviour on the Retreat;
3. Any changes the Company make to the itinerary or to accommodation of any other aspect of the Retreat in accordance with the Terms and Conditions;
4: Any complaints or issues which the Company could have potentially resolved whilst on the Retreat but which the Client only raises after the end date of the Retreat;
Any liability for any injury, illness, death, loss, damage, expense or other intimated claim of any nature whatsoever, which arises from either 1) an act or omission of another Client on the Retreat or the Client; or 2) an act or omission of a third party not connected with the Retreat; or 3) any activity that does not form part the services provided by the Company or its third party providers on the Retreat;
COMPLAINTS
Should the Client have any complaint, this should in the first instance be raised with the Retreat host immediately, so that the Company can look to remedy any issues. If the Client considers that the complaint has not been satisfied to their satisfaction at the time of reporting it to the Retreat host, then the complaint should be made in writing immediately, and in any event, within 14 days of the end of the Retreat to be considered.